Hiiios – The video interpreting service by ReSartus

Knowing foreign languages is not just a nice extra in our globalised world, it’s really important: for conversations with business partners, in the social sphere, with authorities or simply on holiday. What happens, for example, if you suddenly have to go to hospital in a country where you don’t speak the language well enough? How do you communicate with the hospital staff? In difficult cases where decisions have to be made about operations, for example, you urgently need someone who really knows all the linguistic nuances in order to avoid misunderstandings.

This is where ReSartus can help: “We support our clients in all cases where an interpreter is needed,” says Armin Deiri from ReSartus. Since things often have to happen very quickly and you can’t wait for a long journey, the start-up’s language experts have a smart solution: video interpreting.

Hi, I am interpreting on screen (Hiiios)

To perfect our interpreting service, ReSartus has developed interpreting software. With Hiiios, video interpreting becomes child’s play. The customer simply logs in with their public authority or company account and can then request and book interpreters. It is not necessary to download an app or install a program. With a lead time of 15 to a maximum of 120 minutes for common languages (or 24 hours for rare languages for which there are few interpreters in Germany), it is already possible to work with qualified interpreters via video conference. Highly trained interpreters for 45 languages are currently available for this service. No matter the issue, the system provides the customer with someone via laptop, PC or tablet within a short space of time.

The type of interpreting is consecutive, i.e. the interpreting is carried out in sections with a time delay to the speaker. Interpreters take notes during the conversation, which help them to subsequently convey what has been said in the target language. Interpreters take notes during the conversation, which help them to subsequently convey what has been said in the target language.

“If our customers want to access our voice service more often, Hiiios is a great support,” says Armin Deiri. Different pricing models are offered depending on the frequency of use. The system also handles billing, monthly reporting and the assignment of cost centers, file numbers, etc., so that the customer receives a convenient service.

It goes without saying that data protection is a top priority at ReSartus. “As person-to-person conversations often involve sensitive data, we offer our customers encrypted and data protection-compliant communication,” reports Armin Deiri. “We work with cloud-based servers in Germany.”

The interpreters deployed are proficient in specialist and consecutive interpreting for at least two languages at a high level. They are able to familiarize themselves quickly with new specialist areas.

Help in all situations via video interpreting

Be it hospitals, medical services, authorities, prisons, courts, health authorities, schools or social services – they all need help with translations from time to time. With other providers, you often have to put up with long lead times due to travel. ReSartus, on the other side, works quickly and effectively thanks to its video interpreting system. And because Hiiios also provides the right software, the customer is freed from the burden of providing complex technology. ReSartus provides full service for your order.

Today, nobody has to travel for hours across Germany to work as an interpreter. In turn, customers no longer have to wait forever for a service provider. And this is practical, environmentally friendly and time-saving in many respects. A laptop, PC or tablet is usually readily available. ReSartus offers the right technology in an uncomplicated way.